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Faqs

Despatch & Delivery

  • Can you ship my parts anywhere?

We specialise in sending equipment not just to the UK but anywhere in the world (apart from some places under embargo). We use many of the world's most popular carriers to ensure your delivery arrives where you want it and when you want it.

Also, due to carrier restrictions, we are unable to deliver to the following places;

  • PO Box Addresses
  • Individual Boats (Please provide us with a Marina Office delivery address)

 

  • If a part is not in stock, how long will I have to wait for delivery?

Most other items are available within 7 days or quicker, however some items can take up to 28 days or longer to obtain. We will always provide you a lead time if an item is out of stock or special order.

 

Managing Your Account

  • Can I change the billing or delivery address on my account?

Yes! Simply click the "My Account" link, found at the top right of the website, and choose "My Addresses". From here you can edit your default billing and shipping addresses, edit or delete existing addresses, or add new addresses to your account.

  • How do I change my password?

Simply click the "My Account" link, found at the top right of the website, and choose "My Details". Your password can be changed on the right hand side must be at least 6 characters in length.

  • How do I update my contact details?

Simply click the "My Account" link, found at the top right of the website, and choose "My Details". From here you can edit the name, email address, telephone and your password.*

*if you are a credit account customer, please contact our Accounts department to edit this information.

  • How do I view my past orders?

By clicking the "My Account" link, found at the top right of the website, you can view your orders on the "My Orders" section.

 

Prices & Payment

  • How can I pay for my order?

We accept most major credit/debit cards. For further details regarding the credit/debit cards we accept, or for information regarding other methods of payment, please contact us.

We also accept payment from Verified PayPal accounts.

We no longer accept cheques as a form of payment.

If you are collecting your order from our warehouse, please be aware that you will need to pay at the time of order.

  • I was given a promotional code. How do I use this against my order?

During the first stage of the Checkout you are given the chance to review and confirm your Basket. This stage also includes an area to enter promotional codes. Enter your code and click the "Apply" button.

  • What is the CVN number required on credit card orders?

The CVN (Card Verification Number) or CSC (Card Security Code) number is a compulsory field. We cannot accept an order without these three digits. They can be found on the reverse of your card, usually on the signature strip, as the last 3 digits.

 

Miscellaneous

  • Do you recycle electrical components?

Prigee international are a responsible supplier of items covered by the EU Directive on WEEE (Waste of Electrical and Electronic Equipment). The range of included items is vast, but in our case includes fluorescent lighting and items with electrical circuit boards. As part of the regulations, many retailers make a financial contribution to increase and improve the number of recycling locations for electrical goods.

  • What is your Email disclaimer policy?

The information contained in our Emails may be confidential, privileged and copyright protected. They are intended for the named recipient(s) only and must not be copied, disclosed, distributed or disseminated in any form. If you receive a message in error and are not a named recipient please contact the sender and delete it immediately. Any views or opinions expressed are solely those of the author and do not necessarily represent those of Prigee International Ltd. Whilst our Emails have been scanned for viruses prior to transmission the Emails and any attachments to it cannot be guaranteed to be virus or error free. Prigee International Ltd does not accept any liability whatsoever for any loss or damage howsoever caused as a result of the transmission of these messages by Email.